PRIVACY POLICY
Net Sec Group Limited is named in this policy as “we” and “our”. Our registered office address is 85 Great Portland Street, London, England, W1W 7LT. We provide a range of cyber security services to a wide range of organisations, and we are based in the UK. This Privacy Notice provides you with information about how we collect, process, and use certain information about you when you use our service and website. Our website can be accessed via https://www.netsecgroup.io
We are committed to protecting the personal data we hold and take your privacy very seriously. We are open and transparent about how we handle your personal information in relation to GDPR and for full details of your rights regarding the Global Data Protection Regulations, please visit https://www.ico.org.uk for more information.
In this Privacy Notice, the following definitions are:
- Data Controller, which is the natural or legal person(s) who determines the purposes for which any personal information is processed. For this Privacy Notice, Net Sec Group Limited acts as the Data Controller for your Personal Data.
- Data Processor, which processes the data on behalf of the Data Controller. To process your data more efficiently, we may employ the services of different Service Providers. In this case, it is Google Analytics. We also use Mail Chimp for customer databases.
- Data Subject, which is any living individual (identified or unidentified natural person) who is using our Service and is the subject of Personal Data. This is you and anyone who consents to use our website.
This will depend on the type of information we collect from you. We collect information directly from you for example through our webform, as well as automatically through your use of our website and, in some cases, from third parties. Processing is necessary to perform a task or to carry out some official function. We do this for legitimate business interests in conducting and managing our business.
In some circumstances, we may rely on a specific consent provided by you for the processing of your data. For example, if you contact us through our webform. If you do provide us with consent, you have the right to withdraw previously given consent at any time, and we will always honour that decision. Net Sec Group Limited is committed to ensuring that the information we collect, and use is appropriate for these purposes and does not constitute an invasion of your privacy.
- Information that you provide to us via our web form such as your full name, phone number, email address and company name.
- We use your email address to respond to any of your queries that you send to us.
- We use your email address if you have expressed interest in the services, we have available.
When you use and interact with our website and services, we receive and store information generated by your activity, like usage data and other information automatically collected from your browser or mobile device. To gather information about visitor behaviour patterns across our website, we use Google Analytics. This helps us to evaluate and improve our services and products for you and to make our website more accessible.
We may collect information including your IP address, operating system, location data, details about your browser, page views and preferred language. This data is anonymous and is only processed in a manner that obscures individual identities. You can opt-out here: https://tools.google.com/dlpage/gaoptout. We will also be able to see the date and time you accessed the site and any areas of the site you have visited. We may also log the length of time of your visits and the number of times you visit
When you visit our website, a cookie is a small file that is stored on your computer or another device. We gather this information so that you can browse our website as best as possible. Additionally, cookies improve the functionality of our website in several other ways, such as by giving us a safe means to confirm your identity when you visit. Cookies help us understand our clients better so that we can provide a more focused user experience.
We may use data from cookies for the following purposes:
- Identifying returning users.
- Enabling customers to move more easily around our site.
- Analysing usage trends and building up an anonymous profile based on customer browsing patterns across our site.
Some examples of Cookies we use include:
- Session Cookies. We use Session Cookies to operate our Service.
- Preference Cookies. To keep track of your preferences and different settings, we employ preference cookies.
- Security Cookies. We use Security Cookies for security purposes.
By turning off cookies in your web browser’s settings, you have the option to refuse to use them. You can use our website without enabling cookies (however, certain features and content may not be available to you). You can learn more about cookies by visiting www.cookiecentral.com/faq.
Any communication data that you give to us via email, a contact form, the phone, or another manner falls within this category. We store any information you send us via email on our mail server, so we can reply to you by email or phone (should this be provided). When we collect this from you, we do this so that you can expect the best possible customer service from us. We use your email address to respond to any questions or to follow up with correspondence. We store your communication and your replies for up to 5 years for any future reference. That way, any historical records can be better understood by our staff when responding to your queries.
We will never use your email address to send any unsolicited messages or information or sell it to third parties. From time to time, we may email you to let you know about any new services we think you would be interested in. If you do not consent to this, then you have the right to opt-out by letting us know.
- To deliver, oversee, and enhance any service we give to you and to examine how you use our website.
- To monitor and record calls for training, quality control, and other relevant reasons to enhance any service we provide to you.
- To stop and catch fraud committed against you or us.
- To run and maintain our website’s security.
- To inform you of any modifications to our terms of service or other rules.
- To have access to numerous types of data and reports so that we can comprehend and enhance our search traffic.
- To comply with obligations provided by UK laws where processing is based on a legal obligation.
- To use your data for marketing purposes so that we may use your information to discuss with your information about our services and any promotions to our products and services.
- As part of our customer onboarding procedures, manage or oversee our connection with you and our customers.
- To administer and manage our services and company, including but not limited to accounting, billing, and customer management.
- To exchange data for support and marketing needs with dependable third parties.
If we have a good faith conviction that disclosing your information is necessary, we may do so for the following reasons:
- To protect and defend the rights of our company.
- To prevent or investigate possible wrongdoing in connection with the service.
- To protect the personal safety of users of the Service or the public.
- To protect against legal liability.
Our Service may contain links to other sites that are not operated by us, such as social media sites like Instagram, YouTube, and Facebook. A link from a third party will take you to their website if you click on it. The material on other third-party websites or services is not within our control or responsibility.
We make every effort to protect your personal information and let you know why and how we utilise it. Your name, address, and email address are all examples of the Personal Data that we do not divulge to any outside parties. We want to gain and keep your trust, and we think that this is necessary to do so. We have trained our Net Sec Group staff accordingly to process your data electronically and manually, and only use the instructions we have provided them with to do so.
Net Sec Group Limited has contracts in place with each contracted Third Party it works with to make sure your personal information is used only to carry out the services that were agreed upon and in a way that complies with this notice. Net Sec Group Limited will always ask you for consent and inform you of what Personal Data we need to provide the service provider to access their relevant services. These third parties are prohibited from using or disclosing your Personal Data for any other purposes and may only use it to perform these tasks for us. We share your information with the following categories of companies to provide our services to you.
- An SSL certificate provider to validate your identity.
- Companies approved by you such as social media sites
- Google Analytics enable data collection, analysis, monitoring, visualisation, reporting, and integration with other applications.
- Mail Chimp to store all our email correspondence
We place a high priority on the security of our data, and we go to great lengths to protect the personal data you give us. We make every effort to follow the necessary organisational and technological guidelines. We utilise a secure server on our website to keep all the information you submit safe.
- We have protocols in place to handle potential Personal Data breaches, and we’ll let you know if we’re obligated to by law.
- While we make every effort to ensure security, we cannot 100% guarantee the security of data sent over the internet. However, we keep your information safe by securing our networks and systems with the most recent security mechanisms, such as software and hardware firewalls, system monitoring, encryption, and antivirus software on all our systems.
- We shall notify all our data subjects of any data breach within 72 hours.
Your Personal Data will only be kept by us for as long as it’s required to fulfil the objectives for which we collected it, including to meet any legal, anti-fraud, or accounting requirements. We regularly evaluate the emails in our mailboxes and delete those that we no longer believe necessary for the efficient operation of our company.
However, you may request that we delete the personal information you enter in our web form and any email correspondence if we agree we have no valid reason to keep them any longer.
Before responding to any of these requests, we may require you to provide us with further documentation to confirm your identity. We might not always be able to respond to your request depending on the circumstances, such as if it would compromise the obligation of confidentiality we have to others or if we are legally permitted to handle the request in a different way.
- You have the right to access and ask for a copy of any personal information we hold about you.
- You have the right to request us to erase, restrict and stop certain processing data we have about you.
- You have the right to be informed about how your personal information is used.
- You have the right to correct any inaccurate personal information we hold about you.
- You have the right to opt-out of receiving newsletters.
- You have the right to withdraw consent at any time.
You can get in touch with us using the information in the Contact Us section if you’d like a complete list of the suppliers and other third parties with whom we share your data.
Email us here if you have any complaints about how we are handling your personal information. You have the right to complain directly to your local supervisory authority or the UK’s Information Commissioner’s Office (www.ico.org.uk) if you are dissatisfied with how we handled a complaint.
This Notice will be updated by us at any time as and when we change the way we process your data and to satisfy any legal requirements. Your continued use of our services following the implementation of any such updates will be deemed acceptance of those changes. If you have any questions, you may reach us here. We appreciate your patronage and ongoing use of our services. This Notice was published in August 2022.